Third-Party Sub-processors TeamHQ conducts yearly compliance assessments of these sub-processors, and when engaging a sub-processor involves international data transfers, TeamHQ performs Transfer Risk Evaluations in compliance with Relevant Privacy Legislation …
Making an Online Meeting Link Shorter When you are creating an online meeting you will insert either a Zoom, Teams or other kind of online meeting link. Sometimes the link …
User With Email “xxxxxxxxxxx” Already Exists Occasionally, a parent is unable to complete an application due to an error message about the email address. Staff trying to add the details …
Update Name and Signature Go to Settings > Campuses Select: Main Settings See Campuses Registrar Title and Registrar Name as well and Principal Title, Principal Name and Principal Signature are …
Error message %20school.domain%20 The error message is :’%20school.domain%20’ from %20school.domain%20’. We have the ability duplicate email templates however sometime staff want to copy the details form a system template into …
Book Interview After Questionnaire Completed You can choose to complete either of the following options for enabling Pre-Interview Questionnaire. Ensure that your Interview Settings show that Parents can only “Book …
Application Manual Payment Some parents will contact a school to make payment via EFT instead of using a credit card. In this situation is important that parents complete all online …
How To Increase Your Acceptance of Enrolment Offers EnrolHQ has many tools built in to help you follow up with your families that have been offered a place. What can …
Creating a Field For Additional “Document Uploads” Settings > Form Fields > Enrolment Documents and click on “Custom Documents Upload” Select the document you wish to amend Select where the …
How to Add Pre-School/ELC Specific Questions Sometimes you may want to ask specific questions if, for example, the applicant is entering the schools Pre-School or ELC programs, for example what …
How Do I Update the Enrolment Application PDF? Sometimes you may make updates to the Enrolment Application for example change the desired year level of entry and calendar year of …
The Accept Offer Process At this stage of the process, if we ask whoever is to be responsible for the fees to sign (normally both parents). The steps look like: …
Video: Using My Tasks Please click on the link to see the video: https://vimeo.com/565950802 Password: train
How do I rename “Kindergarten”, “Pre-School”, “3 Year Old Program” labels EnrolHQ comes with the defaults “Kindergarten” for the first year of Primary school (NSW and ACT terminology) and we …
How to delete student profile categories To find student profile categories navigate to Settings > School details and scroll all the way to the bottom. You can only delete student …
Step Parent Completes an Enquiry or Expression of Interest (No Fee Payable) If a step parent has been setup as the Primary Carer and no payment has been made, you …
Changing the User Parent/Switching Parent 1 and Parent 2 There is a button on the User Parent tab to switch the Primary Point of Contact. This is for when a …
Creating Duplicate Profiles for Second Parents in Cases of Court Orders with Non-Communicating Parents In certain cases involving court orders where parents are not communicating effectively, schools may encounter challenges …
My Reminder Email Has Not Been Sent The automated emails are sent within one to two hours of the set time. If the setting is 48 hours it goes out …
For the Primary Point of Contact, you are able to: Set Username - parents will be using their email address as their login to their Enrolment Dashboard. Sometimes you will …
EnrolHQ Session Timeout EnrolHQ’s session timeout is set to 30 minutes default. After 30 minutes of idle activity, it will automatically log you out of the system, causing you to …
Parent Not Receiving Verification Code for Parent Dashboard Access OTP (One Time Password) has been enabled across EnrolHQ for Parent Users. You will no longer be able to reset a …
Parents Having Trouble Logging in or Setting Up an Account For the First Time If a parent submits an enquiry form or books a tour, they do not set up …
Requesting Parents to Re-upload Documents in Their Dashboard by Individual Profile If you want to open document uploads in the Enrolment Dashboard so parents can upload additional documents or resubmit …
How to Request Parent/Carer 2 Signature When the Primary Parent has submitted a form either an Application or EOI Form you’ll see a red cross on the Profile Details for …
Parent 2 Can’t Accept the Offer Letter Due to an Apostrophe Sometimes we hear of the second parent is having trouble accepting the offer. If a parent’s name has an …
Verifying Parent Login Access no 2FA being received We support international phone numbers, but sometimes international providers don’t allow us to send the SMS to them. To address this issue: …
Unlink a Student Profile From a Parent Profile If an error has occurred and a child’s Profile has been linked to the incorrect parent, these are the steps required to …
Linking a Student to an Existing Sibling or Parent in EnrolHQ When parents use different email addresses to enrol their children in EnrolHQ, siblings will not be linked. To rectify …
How to Switch Primary Point of Contact When Parent 2 Has No Email Address on File Sometimes you need to switch the primary point of contact from Parent 1 to …