Video: Using My Tasks
Video: Using My Tasks Please click on the link to see the video: https://vimeo.com/565950802 Password: train
Video: Using My Tasks Please click on the link to see the video: https://vimeo.com/565950802 Password: train
How do I rename “Kindergarten”, “Pre-School”, “3 Year Old Program” labels EnrolHQ comes with the defaults “Kindergarten” for the first year of Primary school (NSW and ACT terminology) and we often get the question how can I change this to …
How to delete student profile categories To find student profile categories navigate to Settings > School details and scroll all the way to the bottom. You can only delete student profile categories that don’t have any data connected to them. …
Step Parent Completes an Enquiry or Expression of Interest (No Fee Payable) If a step parent has been setup as the Primary Carer and no payment has been made, you can switch the parents and make him/her the Secondary Parent. …
Changing the User Parent/Switching Parent 1 and Parent 2 There is a button on the User Parent tab to switch the Primary Point of Contact. This is for when a parent detail is not being changed. e.g. when a parent …
Creating Duplicate Profiles for Second Parents in Cases of Court Orders with Non-Communicating Parents In certain cases involving court orders where parents are not communicating effectively, schools may encounter challenges when it comes to obtaining necessary information and signatures from …
My Reminder Email Has Not Been Sent The automated emails are sent within one to two hours of the set time. If the setting is 48 hours it goes out at 49 to 50 hours - a couple of hours …
For the Primary Point of Contact, you are able to: Set Username - parents will be using their email address as their login to their Enrolment Dashboard. Sometimes you will receive communications from parents that they want to change their …
EnrolHQ Session Timeout EnrolHQ’s session timeout is set to 30 minutes default. After 30 minutes of idle activity, it will automatically log you out of the system, causing you to log back in. We strictly adhere to this rule due …
Parent Not Receiving Verification Code for Parent Dashboard Access OTP (One Time Password) has been enabled across EnrolHQ for Parent Users. You will no longer be able to reset a password. Every time a parent logs into their Dashboard, they …
Parents Having Trouble Logging in or Setting Up an Account For the First Time If a parent submits an enquiry form or books a tour, they do not set up an account or a login, but their details are saved …
Requesting Parents to Re-upload Documents in Their Dashboard by Individual Profile If you want to open document uploads in the Enrolment Dashboard so parents can upload additional documents or resubmit ones they have submitted earlier, please follow these steps: Go …
How to Request Parent/Carer 2 Signature When the Primary Parent has submitted a form either an Application or EOI Form you’ll see a red cross on the Profile Details for that Applicant. This indicates that the Parent 2 signature has …
Parent 2 Can’t Accept the Offer Letter Due to an Apostrophe Sometimes we hear of the second parent is having trouble accepting the offer. If a parent’s name has an apostrophe (‘) this creates a fault. Parents may use multiple …
Verifying Parent Login Access no 2FA being received We support international phone numbers, but sometimes international providers don’t allow us to send the SMS to them. To address this issue: Click on ‘Login Actions’ Select ‘Disable SMS verification’ Click ‘Di...
Unlink a Student Profile From a Parent Profile If an error has occurred and a child’s Profile has been linked to the incorrect parent, these are the steps required to re-establish the link to the correct parent Profile. Make sure …
Linking a Student to an Existing Sibling or Parent in EnrolHQ When parents use different email addresses to enrol their children in EnrolHQ, siblings will not be linked. To rectify this you will need to locate both students and verify …
How to Switch Primary Point of Contact When Parent 2 Has No Email Address on File Sometimes you need to switch the primary point of contact from Parent 1 to Parent 2 (or vice versa). If Parent 2 does not …
EnrolHQ to KAMAR Sync EnrolHQ supports a CSV file export for import into KAMAR. Several columns in the CSV file require lookup codes that we map our fields to, so we require some lookup tables from your KAMAR. Please provide …
Setting Up Sync between EnrolHQ and COMPASS To set-up your Compass integration we require the following: – Instructions for Compass Administrator at SCHOOL NAME – Please setup an API user in Compass and send me through the creds using …